Premium Warranty Policy

Bossa Hearing's Premium Warranty Policy will remains in effect for the customer as long as the customer is actively subscribed to and paying the $5/month fee for the plan. The plan provides the following coverage:


If hearing aids are determined to be defective from the manufacturer, the customer will be given a free replacement. 


If the hearing aids are lost, broken or water damaged, the customer can purchase a new pair for the exclusive Premium Warranty member price of $30 for the TX-5, $40 for the ProTon Plus+ and $45 for the ProTon Max. 


If the product is returned new/unopened within 45 days of when the customer initially received their package, they will be refunded fully for the warranty purchase.

If the customer uses their hearing aids and keeps the product longer than 45 days, the customer will be considered as having used the warranty and the initial charge is non-refundable. Bossa Hearing will then cancel the warranty and the customer will no longer be billed for any additional automatic payments.

This policy can be cancelled at any time by contacting the customer service team at Once the policy is cancelled, all protection plan policy coverage stops immediately.