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To track your order, please click here and use the order number that was originally emailed to you AND your phone number or email address.
It will take some time to get used to your hearing aids. Hearing aids should be worn for at least three weeks, according to top audiologists. The following is a suggested timeline for getting acclimated to your hearing aids.
To acclimatize your ears to your hearing aids, start by wearing them for at least 1-2 hours per day while going about your daily routine around the house. During the first few weeks, it's common to be bothered by the fit of your hearing aids.
Start wearing your hearing aids outside during the second week. Extend your hearing aid use to 3-4 hours each day as your ears become accustomed to it.You'll start to detect small sounds you couldn't hear before.
You should be able to have regular outside discussions at any volume by the end of the third week, whether you're in a crowded restaurant or at work. Congrats! You've gotten used to your hearing aids!
We apologize that your order was missing some parts. However, don't worry. There is a few things we can do. First, please double check your hearing aid box for all pieces. Sometimes the package gets moved around so much during shipping, some of the parts may be hiding! If you can confirm parts are indeed missing, please click here to message our team via chat, email or phone and tell them what item(s) you are missing.
Every hearing aid comes with a 1-year manufacturer’s warranty. This covers any malfunction or defective unit that was caused by our factory. This does not cover broken, lost, or water-damaged products that were caused by the customer.
If you have purchased our monthly Premium Extended Warranty, you can replace any broken, lost, or water-damaged product for our exclusive member price rather than needing to pay full price for another pair.
Please give us a call at (626) 829-1432 or email us at firstname.lastname@example.org to initiate your return. You have 45 days from the date of arrival to return your hearing aids. You must include all of the parts and both hearing aids in the box in order to get a full refund. If hearing aid(s) are missing and/or parts are missing there will be a $25 restocking fee.